"Shannon's expertise in UX research techniques has been a pivotal factor in our team's success and allows her to quickly become a subject matter expert in her areas of focus. Her ability to uncover valuable insights through user and market research consistently guided our design decisions in the right direction. She has a keen eye for identifying synthesizing user pain points, needs, and preferences, which has greatly influenced the Proto-user personas that drove out user-centered approach."

"During our project Shannon demonstrated a true passion for user-centric design and a deep understanding of the intricacies involved in CRM development. Her research methodologies were thorough and precise, consistently yielding valuable insights that shaped the CRM's design and functionality. Shannon's ability to empathize with users and translate their needs into actionable design improvements was remarkable. Her strong organizational skills allowed her to manage multiple aspects of the project simultaneously. The end product was visually appealing, functional and intuitive, thanks to Shannon's pursuit of excellence. As a freelance illustrator, she was able to leverage her illustrative skills to create meaningful user journeys that allow stakeholders to visualize the users experience. Shannon is an outstanding performer and a pleasure to work with."

"Shannon put together my entire website and communicated effectively and efficiently throughout the whole process on a weekly basis and answered any of my questions. She made it look aesthetically pleasing to the eye and it’s very user friendly."